I’ve heard a whole lot about Chicken Kitchen. Especially pertaining to their popularity and their infamous dumpling burger. Located in West London, just a short distance away from Westfield Shepherd’s Bush, Chicken Kitchen is situated on the quieter Goldhawk Road. I paid them a visit to find out whether this new raved about restaurant lives up to its buzz. Read on for my super honest review.First Impressions
I spontaneously decided to take the trip down to have my first Chicken Kitchen experience on a quiet Sunday evening; or so I thought.
On driving past the restaurant, I was alarmed by the amount of people both outside and inside. (The day I decide to come out looking the worst I could possibly look might I add.) This may be a good or bad thing to you depending on how you look at it. Clearly, the restaurant is super popular and it must be for a reason right? In the same breath and without sounding pretentious, I’m not the biggest fan of hyper popular places where I may run into the whole world. I usually stay well away.
After parking up and venturing in, I wasn’t super impressed with the atmosphere inside. It’s far too small and busy to eat-in comfortably. Despite having seats, I promptly changed my eat in review trip to a take away run.
The decor inside is humble with open bricks and tones of red which are consistent with their theme.
There were no visible menus and an extremely long queue. The crowd seemed to be a blend of those who had ordered and those waiting to order. I was quite confused at first but managed to locate the queue and a worse for wear menu on a clipboard towards the front.
The choices on the menu looked great and were very reasonably priced. After waiting about 15 minutes to be served and after running into a couple of people, I placed my order.
The service was unmoving to say the least. I can imagine that with such a busy restaurant, it must be difficult to be cheery consistently throughout the day but the service I received was very cold and not what I would expect from good service.
The shop at the moment also only takes card which is inconvenient and as I rarely carry cash, I had to cap my order at £25 which is a shame because I had intended to buy everything to try. As well as the long wait to be served, I had another 25 minutes wait for my food.
This wasn’t a huge deal to me, it was very clear that the food was made fresh and this comes at the cost of waiting. I also loved the fact that food was made so you could see. I patiently waited in my car as by now even more people had entered the restaurant and the noise levels began to rocket. I ordered the fried dumpling burger with jerk chicken and cheese and one with fried chicken and cheese as well as the wing roulette which came with jerk, fried and barbecue wings. I also got an additional burger for my mom and a bottle of their fruit punch. These were the items recommended to me from more or less everyone and what initially attracted me to the restaurant.
The staff called out the numbers of the orders but as I was outside I had to sort of scurry to the front to check. When my order was eventually called, it was missing the wings which I noticed once I sat in my car, so made the awkward walk back to the shop and to the front which was quickly rectified.
Let’s get onto the actual food.
I tried the fried chicken dumpling burger first and all I can say is wow. It’s such a simple invention but it works so well. The dumplings are a little sweet and moreish whilst the way they shape and fry the dumplings stop them from being just chicken and a dumpling.
This was really a hit for me and I had to force myself to stop eating it so I could make my way home. Despite the burger not looking the most glamorous, it was super tasty and simple.
The fruit punch was gorgeous too but a word of warning, it’s very on the sweet side. It was a tiny bit too sweet for my liking because I’ve cut out sugar but the mix was gorgeous. I would definitely throw a few shots of rum in there which would balance out the sweet like a dream.
The wings roulette was also delicious. All the wings were flavourful, my favourite being the fried wings surprisingly. The bbq wings would have been my favourite but were overdone for me which could have been a minor oversight. The char (see pictures below) distracted away from the bbq flavour but oddly enough I could taste their potential.
Finally I tried the jerk burger too and this topped the fried chicken burger for me. The chicken was succulent and well seasoned.
I can definitely see why this spot is so popular. Whilst I think there are a lot of minor improvements to make, I have to commend them and appreciate the fact that they are fairly new.
I think in the coming months, the brand will grow into their strengths and really perfect their craft. At present they have the innovation and customer base so I’d love to see improvements made to their staff’s customer service, their wait times and queue management, and their general restaurant atmosphere.
I hope to see the restaurant implement something digital to manage ordering especially. When you look at the customer journey from start to end, 40 minutes is a long time to wait.
I wouldn’t recommend this as a place to eat in but I would recommend a visit for takeaway if you have time on your hands. I would definitely suggest everyone try them especially for the dumpling burger. I really enjoyed my meal and would buy from them again. The dumpling burger really is a must try. You can check them out on instagram @chickenkitchenuk and http://www.chickenkitchenuk.com
I hope you found this review insightful and as always, no matter what review I do, I will always be 100% honest and transparent.
The Food Doll.